Help & Support
Online help & Video Tutorials

 

Help & Support

We understand that part of providing a solution is providing ongoing support that comes with it. Just as you build relationships with your clients we must build relationships with ours.

Help menu

In both OSL Office & OSL Agent the help menu is located on the bottom left of the menu.

 

    Tutorials

    You will find specific subject videos & workbooks in the Help > Tutorials section.

    Click here

    Online help 

    Use the Online Help > Access the OSL knowledge base using the Help button located on the bottom right of your screen

    Email Support

    Support emails receive priority attention as your email is automatically logged in our internal support system and assigned to the appropriate person. 

    Click on the Help menu option and select the Email OSL Support

    When requesting support make sure you enter the Listing ID or Sales ID

    support@oslsoftware.com

    Phone

    Please do not be disappointed if we are unable to take your call. The Help desk staff give priority to email support.

    Remote Connect

    Remote Connect – We offer a virtual network connection which allows you to connect to your machine to one of our support team member and work with you one on one at your computer.

    Both remote support methods may also be used in educational contexts, for example to allow you to view your computer screen while it is being manipulated by the instructor. Which method to use will be determined by the support team member depending on the situation.

    Latest changes & updates

    Make sure you read the latest OSL News - latest program changes and enhancements.

    Located at the top right of your screen  - called News.

    Program Change Request

    If you have any suggestions for program enhancements then please do not hesitate to email the support desk.

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