OSL Office™ Support

At OSL we understand that part of providing a solution is providing the support that comes with it. Just as you build relationships with your clients we must build relationships with ours.

LISTINGS ON PORTALS

As you are aware every website has a different set of criteria, failing which will result in listings being rejected. Please use this Property Portal Criteria guide which has been created to assist users in getting listings onto each portal.

F1 HELP

ALL OF OUR PROGRAMS COME WITH A HELP MENU. IF YOU HAVE A QUESTION WHILST USING ANY OSL SOFTWARE SIMPLY PRESS F1 AND THE HELP MENU WILL APPEAR.

E-MAIL US

All registered users are entitled to free e-mail support, if you need to contact us please send an e-mail to support@osl.co.nz .

PHONE US

All OSL Office and OSL Web users can contact our helpdesk on
NZL Users - 09 580 3001
AUS Users - 1800 11 55 15

REMOTE ASSISTANCE

OSL has two methods to offer users instant support in real time.

Shadow - For online software, it is possible for a support member to view your connected session (view OSL applications only) to see what exactly the help required maybe and provide assistance.

VNC – We offer a virtual network connection which allows you to connect to your machine to one of our support team member and work with you one on one at your computer.

Both remote support methods may also be used in educational contexts, for example to allow you to view your computer screen while it is being manipulated by the instructor. Which method to use will be determined by the support team member depending on the situation.

TRAINING

To request a training session, please fill in the Training Request Form .

PROGRAM CHANGE REQUEST

If you have any suggestions regarding program enhancements then please fill in the OSL Suggestion Form and submit to us.